We Listen to You…All of You!

8 Nov

It’s simple, really. We work in our offices in Soho (great neighborhood!) in the lovely New York City, but you are our eyes and ears into the classroom. Scholastic Book Clubs really thinks of parents and teachers as partners—we’re all in it to help children across America find books they can’t wait to read.

So we tout our customer service phone numbers and e-mails on every catalog and online,

AND we even include an e-mail address for our President, Judy Newman, so that you can write to her with any book recommendations or suggestions (judy.newman@scholastic.com). Comments like yours have made changes. No more service fees, unlimited enabling of catalogs online, Bonus Points (for teachers) starting at $1…and so much more.

In fact, I had the privilege of speaking to two teachers on Friday who had called customer service teams earlier in the week. (Yes, we care so much about what you have to say that we review comments and e-mails originally directed to our customer service team.)  These two early childhood directors had said that their parents weren’t ordering online (“jumped on the bandwagon” as one of them put it) and didn’t know why. So I spoke to them about educating parents on online ordering: ways to teach them how to order, how to find what they want, and how to talk about the rewards they would receive just for ordering online. We then talked about the books that their students were gobbling up  …and just kept talking. These two teachers gave me 30 minutes out of their hectic days, and they thought they were receiving help. I beg to differ. I learned so much, and was able to bring it all back to our teams here in NYC.

Thank you to these two teachers (you know who you are!), and to the thousands of teachers and parents who let us know how we can help.

Keep your ideas coming.

1-800-SCHOLASTIC &  bookclubs@scholastic.com

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